Terms and conditions

Terms and Conditions

WeReload is a mobile app offer by Pay Here SRL, based in Iasi, Romania. The entity you are contracting with is: SC Pay Here SRL, Bd Nicolae Iorga, Nr 1, Iasi

General terms of use

By visiting and shopping at WeReload you accept these Terms and Conditions.

The use of this mobile app is expressly conditioned on your acceptance of all terms and conditions stated herein and any other place on this mobile app. Do not use this MOBILE APP or any WeReload product or services if you do not accept all the terms and conditions stated herein and at other places (including but not limited to: Privacy Policy) on this mobile app.

It is a stae offense to purchase any product or service by fraudulent means. Products and/or services purchased on this mobile app shall not be used for any unlawful purpose. By using our mobile app, you represent that you are at least 14 years old. Persons who are at least 14 years of age but under the age of 18 may only use our Mobile apps with legal parental or guardian consent. Accordingly, you agree that you are at least 18 years of age or older or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in the Terms and Condition; otherwise, please exit the Mobile app.

By using WeReload’s services the user accepts the rates, terms and conditions identified on this mobile app. WeReload may change or modify the Terms from time to time without notice other than posting amended Terms on this Mobile app. WeReload reserves the right to change, modify or discontinue, temporarily or permanently, the Mobile app (or any portion thereof), including any and all content contained on the Mobile app, at any time without notice. You agree that WeReload shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Mobile app.

Whenever you provide us information on our Mobile app, you agree to: (a) provide true, accurate, current and complete information and (b) maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is, or we have reasonable grounds to suspect that it is, untrue, inaccurate, not current or incomplete, WeReload may without notice suspend or terminate your access to our Mobile app and refuse any and all current or future use of our Mobile app (or any portion thereof). Please select a password that would not be obvious to someone trying to guess your password, and change it regularly as an added precaution. Furthermore we recommend you use a different password from the email account as an additional security measure. You are responsible for maintaining the confidentiality of the password and account, and you are fully responsible for all activities that occur under your password or account identification. You should make every effort to safeguard your account data. WeReload is not responsible for lost or stolen account data or unauthorized use. You agree to immediately notify WeReload of any unauthorized use of your password or account or any other breach of security.

Credit/debit card fraud is a criminal offense. At WeReload we use automated and manual systems to confirm proper credit card authorization, including having WeReload representatives call persons who have signed up for WeReload services. We also track every transaction. Information related to fraudulent transactions, including but not limited to IP addresses, detailed transaction records and email addresses is collected. The information will be provided to appropriate law enforcement officials consistent with applicable law when required to assist in the prosecution of any persons attempting to commit fraud on WeReload mobile apps or in using or accessing WeReload services.

WeReload is the sole owner of the information collected on this mobile app. We will not sell, share, or rent this information to a third party for marketing or any other purposes. We collect, retain, and use only the information that is necessary for you to administrate your WeReload account to enforce our rights under these Terms and Conditions, or as otherwise required by applicable law. Therefore, it is required for you to provide certain information upon using portions of our mobile apps. Such information includes your name (either your name, company, or organizations name), address, phone number, email address, and other information gathered through the applicable process.

WeReload does not store credit/debit card information. WeReload mobile app communicate over Secure Socket Layer protocol to ensure protection of your personal data. WeReload however shall not be responsible for the security of your data or for fraudulent use of credit card to make purchases on this mobile app, nor shall WeReload be obligated to make refunds or to provide any compensation where such fraudulent use occurs. WeReload will actively cooperate with law enforcement authorities in prosecuting anyone who uses this mobile app or products/services sold over this mobile app for unlawful use. WeReload is not responsible if the card holder’s issuing bank does not authorize online transactions.

WeReload is committed to customer satisfaction and offers 100% money back guarantee. WeReload will refund the amount for any unused product to any customer who is dissatisfied with its services. The refund policy applies only for claims received by WeReload within 15 days of the purchase date of the affected product. Any promotion or discount applied to an order for which a refund is provided will be deducted from the amount of the refund.

By contacting our Customer Service you agree that the conversation may be recorded for quality assurance or training purposes. The recordings may also be used in the remote event of fraud investigation. However, we do not sell, share or rent any of the conversations recorded made during our order verification process or during standard customer queries; except that we may share such recordings with law enforcement as required by applicable law or legal process.

WeReload MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, WHETHER BY FACT OR BY OPERATION OF LAW, IN CONTRACT OR TORT, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR USE OR PURPOSE OR REGARDING THIS MOBILE APP, THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED IN THIS MOBILE APP, OR ANY PRODUCT OR SERVICE SOLD OR PURCHASED THROUGH THIS MOBILE APP.

WeReload may discontinue, change, or suspend any aspect of the mobile app or any product or service offered by WeReload at any time. WeReload may change, discontinue or suspend the availability of any database, content, feature, or product of the mobile app. WeReload may impose limits on features, including services, use or restrict your access to parts or to the entire mobile app without notice or liability.

In no event shall WeReload, its employees, officers, representatives, service providers, suppliers, licensors, and agents be liable for any direct, special, indirect, incidental, exemplary, punitive or consequential damages, or any other damages of any kind, including but not limited to, loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with (i) the use or inability to use the mobile apps or the content, materials, software, information or transactions provided on or through the mobile apps, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the mobile apps or the content, materials, software, information, products, or services on or available through the mobile apps, (iii) the cost of procurement of substitute goods and services resulting from any products, data, information or services purchased or obtained or messages received or transactions entered into through or from our mobile app; (iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of any third party on our mobile app; (vi) the delay or failure in performance resulting from an act of force majeure, including without limitation, acts of god, natural disasters, communications failure, governmental actions, wars, strikes, labor disputes, riots, shortages of labour or materials, vandalism, terrorism, non-performance of third parties or any reasons beyond their reasonable control; or (vii) any other matter relating to our mobile app, even if WeReload or its authorized representatives have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the mobile app and/or mobile app-related services is to stop using the mobile app and/or those services.

Dispute arising from purchase on this mobile app or relating to this agreement, if not settled by the parties in good faith, may at their discretion, be submitted for arbitration to Romanian Local Authorities, at their offices in Romania. All disputes, including interpretation of Arbitration Award shall be subject to laws of State of Romania, and jurisdiction shall reside with State of Romania. Prevailing party in the dispute shall be entitled to, in addition to any damages or relief, to reasonable expenses and attorney fees from the other party.

Purchases will appear on your credit/debit card statement as “WeReload”. You agree not to file a credit card or debit card chargeback with regards to any purchase made on the mobile app but instead try to resolve the issue with the service provider – WeReload. If you do not remember making the purchase – call the number on your statement next to the charge.

In the event that you breach this agreement and file a chargeback, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit/debit card processor or by VISA or MASTERCARD, you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including without limitation, our actual costs paid to the credit/debit card processor or our banks and the reasonable value of the time of our employees spent on the matter, as determined in our discretion in good faith.

In the event that a chargeback is placed or threatened on a purchase, we also reserve the right to report the incident for inclusion in chargeback abuser database(s). We use various credit reporting agencies and will send a default notice to them upon receiving a fraudulent order and/or chargeback. This in turn will seriously affect your credit rating. We are under no obligation to mark the debt as paid, even after we receive further payment to rectify the situation. We use several credit reporting agencies from Australia, United States, New Zealand, United Kingdom and several countries in Europe. In the event of a chargeback or in the event any payment is declined or not timely made, we reserve the right to suspend the affected services until payment in full is made.

These Terms and Conditions may be available in multiple languages; in the case of a conflict between any other language version and the English language version of these Terms and Conditions, the English language version shall always control.

Termination of service – Unacceptable use of service

When using WeReload, you also agree to comply with our usage policy. Therefore, here are some specific things that we don’t want you to use WeReload for, including, but not limited to:

Illegal, abusive, threatening or fraudulent purposes;
Using the service for actions which may be interpreted as harassing, defamatory, slanderous, deceptive, indecent, pornographic, libelous, invasive of another’s privacy, or racially, ethnically or otherwise offensive, hateful or abusive, death threats, terrorist threats and any other uses related to terrorism;
Providing altered, deceptive, or false information about the identity of the sender or the origin of a message or phone call;
Sending mass unsolicited messages, or other types of abusive, unsolicited, or other mass automated communications, including, but not limited to: viruses, worms, Trojan horses, rootkits, password crackers, adware, or any other computer programs that may damage, interfere with, secretly intercept or seize any system, program, data, or personal information;
Attempting or helping other people in any of the activities mentioned above.

We reserve the right to update the list of things we don’t want you to use WeReload for, to add new types of use we consider unacceptable. We also reserve the right to act immediately and without notice to restrict, suspend, or terminate your use of the service in case you have disregarded the rules above.

WE RESERVE THE RIGHT TO ISSUE A WARNING OR TO SUSPEND OR EVEN TERMINATE YOUR SERVICE AND ACCESS TO OUR MOBILE APP OR APP IF WE DETERMINE YOU HAVE VIOLATED ANY OF THE TERMS OF SERVICE LISTED ON THIS PAGE, ANY OF THE RULES OR POLICIES IMPLIED BY THE USE OF OUR SITE, OR FOR ANY OTHER REASON.

No refunds will be provided if the service is terminated for violating the “Unacceptable use of service” policy.

Mobile Top-up Agreement — Subject to change at any time in the sole discretion of the service provider

We are responsible for collecting all payments for orders you have placed on this mobile app. Payment is authorized at the time the order is placed by you, and the payment will be taken from the bank account registered in your account. The rates for mobile recharges are subject to change without any prior notice.
A processing fee of minimum $1 will apply to each transaction. We reserve the right to change our rates, fees or payment options at any time without notifying you in advance.
This product is purely designed for residential usage. We will terminate the service agreement if otherwise suspected. This Agreement does not have a minimum or finite duration and will continue to be binding on the parties until it is terminated. We may terminate the Agreement at any time. We reserve the right to process or cancel any transactions in progress on termination of this Agreement or on suspension or withdrawal of the Service.
WeReload is not responsible and will not offer any refunds for any loss you may incur in case of mistyping the recipient’s phone number, choosing the incorrect operator or entering incorrect information.
It may take up to 24 hours for the mobile operator to update the credit to the prepaid number you selected.
Some countries apply local taxes beyond our control. If the country you send mobile credit to is one of them, the specific value that sums up the local taxes will be deducted from your order value, as displayed on the online ordering form on the mobile app. Local taxes are beyond the control of this service. They are assessed and levied by a local entity or authority such as a state, county, municipality, or a local operator in this case. These local taxes can include only the VAT, or the VAT and other fees established by the municipality, the carrier providing the local mobile service, or a national law. The processing fee is what WeReload adds to the order value to cover for international transaction costs. The service processing fee will be displayed in the checkout, which is the last step in the purchase process.
Some operators may apply VAT and taxes that will be deducted from the mobile recharge amount based on the local rules of the destination network.
Once the recharge is accepted by the operator whose contact information is available on the invoice, the operator becomes responsible for completing the recharge.

Service Accessibility

Accessibility Records

WeReload keeps records of any interaction established between the company and any impaired individual who contacted the company’s customer support team through any of the following methods: chat, email, phone, or postal mail. Records are registered and saved for an undefined period of time; they are confidential and will be used only to determine statistics, general trends, or recurrent requests of the customers. Records can also be used to analyze, improve & develop features or options to further meet customers needs in regards to service accessibility and usability.

Accessibility features

As a mobile app owner, WeReload is responsible to adjust its features and services so that its mobile app content is compatible with the majority of the browsers available on the market. Moreover, WeReload.com can be used with any of the rendering devices used by visually impaired individuals. The content is not encrypted.

We’re committed to offering accessibility support to our Customers with vision, hearing, mobility, and speech limitations. Therefore, any question regarding the use or accessibility of our Services can be solved over the phone or email. Our Customer support team is prepared and able to accept calls that use audio rendering devices or any other special devices used by people with disabilities.

Contact

Contacting the Mobile app
If you have any questions about this mobile app, you may contact us at:

Address

WeReload – Romania
Bd Nicolae Iorga, Nr 1
Iasi, Iasi, 700260
support@we-reload.com