Privacy Policy

Effective Date: 18th July 2024

This privacy policy describes how WeReload collects and uses the personal information you provide on our mobile app and web-site: www.we-reload.com, why we collect it and how we use it. WeReload app and www.we-reload.com are owned and operated by Pay Here SRL.

WeReload may occasionally amend this policy. We suggest you check this page to see if it has changed.

We encourage you to carefully read the Privacy Policy and our Terms and Conditions.

We care about the privacy of our visitors and we are committed to protect your private data at all times. WeReload takes various global privacy laws into account, including amongst others, the European General Data Protection Regulation (GDPR), the UK Data Protection Act, as well the California Consumer Privacy Act (CCPA). These laws provide you as a customer with rights related to your personal information. Consistent with those laws, WeReload gives you choices about how your personal information is handled by us.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users, in other words, where we determine the purposes and means of the processing of that personal data.

We will not collect any of your personal information that you do not volunteer to make available or consent to for further action. We do not sell, share, or rent this personal information to others in any way that we have not mentioned in this statement.

If you have questions or complaints regarding our privacy policy or practices, please contact us at support@we-reload.com.

Personal information

We collect personally identifiable information, like names, postal addresses, phone numbers, email addresses, etc, when voluntarily submitted by our visitors. This information is used only to fulfil your specific request or process your order, unless you give us permission to use it in another manner, for example to add you to one of our contact lists.

Once registered with WeReload, you authorize us to use the information you provide to customize your interaction with our website.

By using our platforms, you give WeReload permission to collect information about your activity on WeReload. We use cookies, Web beacons and server log files, in order to provide tailor ads of your interest (based on your demographic data and past online activity).

Online adverts for WeReload

Also, in order to match our products with the people interested in them, we use advertising services belonging to third party vendors, such as Google, Facebook (Meta) or any other online platforms. Your visit on our website or via our mobile app is likely to be a result of this third-party service provided to us (AdWords, DoubleClick, etc), as well as a source to be exposed to future ads based on your past visits and interests. To opt out the use of cookies you should visit the Network Advertising Initiative opt-out page. Also, to set up your advertising preferences please visit AdRoll.

Our web site also includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

WeReload will never share with third parties aggregate statistics about our customers, traffic patterns, and related site information. WeReload may use third party companies to provide delivery of email newsletters and other messages over email. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

in response to lawful requests by public authorities, including to meet national security or law enforcement requirements;
as required by law, such as to comply with a subpoena, or similar legal process;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
if Pay Here SRL will ever be involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information;
to any other third party with your prior consent to do so.

How we use your personal information

We may also process your information for the following reasons:

initiate a payment, send or request money, add value to an account;
authenticate your access to an Account; communicate with you about your account;
create an account connection between your account and a third-party platform;

How we share your personal information

We may disclose your personal information to other members of our group of companies who may use it to:

provide you access to our services (account registration, customer support)
help detect, investigate, mitigate and prevent potentially fraudulent and illegal acts and data security breaches
provide you personalized advertising

We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.

These services may include:

Fulfilling orders and delivering packages
Payment processing and Chargeback Representment
Providing customer support
Sending marketing communications
Fulfilling subscription services
Designate a cell network

International transfers of your personal data

We may, for the purposes of providing our services, transfer your personal data to countries outside the European Economic Area (EEA).

We may transfer, process and store data within our group companies with establishments in Romania, other European Country and/or United States. We may also transfer, process and store data in any other country where our suppliers maintain facilities.

Transfers to each of these countries will be protected by appropriate safeguards such as standard contractual clauses and Corporate Binding Rules.

By using our services, you consent to any such transfer of the information outside your country.

Your rights regarding your personal information

We have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights:

You have the right to be informed about how your personal information is collected, for what purposes is being collected and how is being used
You have the right to access the personal information we hold about you
You have the right to request the correction of inaccurate personal information we hold about you
You have the right to request that we delete your data, or stop processing it or collecting it, in some circumstances
You have the right to request that we transfer or port elements of your data
You have the right to complain to your data protection regulator

You can see, review and change most of your personal information by making the change using our platforms or by emailing our Customer Service at support@we-reload.com. We will respond to your request to access within a reasonable timeframe.

How long do we keep your personal information

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Upon request WeReload will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by making the change on our member information page or by emailing our Customer Support at support@we-reload.com. We will respond to your request to access within a reasonable timeframe.

How do we protect your personal information

We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases and to never release this information to third parties. Your personally identifiable information is kept secure. Only authorized employees have access to this information. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our platforms, you can contact us at support@we-reload.com.

We may use some data collected to investigate, prevent or take action regarding illegal activities and violations of our Terms and Conditions.

Obtaining Your Consent

By using our platforms (mobile app and web site), you give WeReload permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. If you register with WeReload, you authorize WeReload to use the information you provide in order to personalize the information we deliver to you and to use your demographic information when calculating aggregate customer data. WeReload may occasionally amend this policy. We suggest that you bookmark this page and check to see if it has changed from time to time. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.

Testimonials

WeReload.com cannot edit, change, update or delete any customer testimonial or review received through the service provider: TrustPilot.com.

Customers need to login to their TrustPilot account to update or delete any testimonial posted there regarding WeReload services.

Access & Changes

In order to use the service through WeReload mobile app, you need to first open an account and purchase a calling service, and the hereby Privacy Policy applies.

In order to access WeReload mobile app, you need to log in with the email & password/PIN registered in the online account or the app, or using the social media login available. We will try to keep you logged in, so you can skip entering such details every time you use the app. If you delete the app, your online account with us will not be affected in any way.

If you want to correct or complete your personal information associated with the app, you need to go to Profile app tab. For any other related issues, please tap Help Center tab inside the app.

Security

For added protection of your balance you have the possibility to logout the app after each session. Otherwise, we’ll try to keep you logged in, for an easier access to the app. In-app purchases are Verified & Secured. Please consider that anyone who accesses your phone can also access your app.

Updates to this Policy

We reserve the right to update or modify this Policy according to legal requirements or service updates, with or without notice.

We do not share app-tracking results with third parties, and we will only use these results to provide you with information you may be interested in. Also, to constantly improve the service and solve application crashes, we send some technical and non-personal data to our servers.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

Questions?

If you wish to change any information you have made available when registering, or have questions about our Privacy Policy, you can contact us at: support@we-reload.com.

WeReload team.